July 10, 2023 - Present
• Directed projects for virtual deployments, technology refreshes, decommissions, and upgrades with Centos, and Rocky Linux
• Developed an Ansible automation branch in the SRE GitHub to automate Carbon Black removal and SentinelOne deployment across an environment of 30+ production servers, significantly reducing effort and deployment time
• Conducted vulnerability assessments and mitigated critical risks improving our SecurityScoreCard ratings using Tenable
• Created and maintained technical documentation, including Knowledge Base articles and Change Management records for cross team collaboration
• Planned and led the migration of a voice product to a modernized environment, consolidating multiple telecom systems to improve efficiency and maintainability
• Configured end-to-end monitoring systems for CentOS-based virtual machines hosted on VMware using Rsyslog and SOS log servers
Nov. 1, 2020 - April 30, 2022
• Provided support for cloud-hosted solutions in AWS and Azure, including troubleshooting issues in S3, EC2, and Linux environments
• Monitored system performance and network infrastructure using Datadog and Sumo Logic, diagnosing and resolving critical issues
• Debugged applications and hardware across Linux and Windows platforms, ensuring high availability and uptime
• Documented technical issues using JIRA and Salesforce to streamline incident resolution
June 1, 2019 - Oct. 30, 2020
• Developed and supported the café's website and applications using WordPress,
JavaScript, CSS, and HTML5.
• Collaborated with the store owner to design and execute social media promotions.
• Managed daily operations, including register counts, employee scheduling, and
inventory management
Nov. 1, 2018 - May 30, 2019
• Developed an interactive game using the Tello Drone API, VB, and Node.js.
• Tested and debugged game features for demonstrations to prospective students
• Served as technical lead and founding member of the Drone Club.
Oct. 1, 2017 - Oct. 1, 2018
• Delivered remote support for application, hardware, and network issues to a user base of
300,000 cure users
• Achieved a 97% first call resolution rate, surpassing the team goal by 7%.
• Specialized in Terraform application support for external investment clients.